Terms of Service & Refund Policy
Last updated: August 20, 2026 • Applies to all websites, digital stationery, and add-on services on Utsyra.
1. Agreement to Terms
By accessing, registering on, or purchasing digital services from Utsyra (“the Platform”, operated by Kryleos), you agree to be bound by these Terms of Service, our Privacy Policy, and any additional guidelines presented during checkout. If you do not agree to these terms, please do not use the Platform.
Eligibility: You must be at least 18 years of age (or the legal age of majority to enter into binding contracts in your jurisdiction) to create an account, purchase services, or host events on Utsyra. By creating an account, you represent and warrant that you meet this age requirement. Utsyra does not knowingly market to or collect personal data from minors under applicable child data protection standards (including India's DPDP Act 2023 and COPPA).
2. Free Studio Build & Digital Publishing Delivery
Utsyra operates on a Free Build / Pay to Publish model:
- Free Preview: Couples can create, customize, and preview their wedding website with interactive AI generation for a 7-day complimentary period without entering payment details.
- Instant Digital Delivery: Upon completing the one-time publishing payment (₹999 for a wedding website; other events and additional events are priced as shown at checkout), your wedding website is instantly activated, live RSVP collection is unlocked, and public URL routing is permanently provisioned.
- Digital Asset Delivery: Digital invitation cards, stationery suites, and downloadable PNG/PDF assets are delivered digitally inside your Studio dashboard immediately upon generation.
3. Refund & Cancellation Policy
Because Utsyra provides immediate digital delivery and irreversible server infrastructure provisioning upon payment, the following policy applies:
Website Publishing: ₹999 for a wedding website; other events and additional events are priced as shown at checkout. We provide a full 7-day interactive preview before you decide to purchase. Once a site is published to live servers, purchases are generally non-refundable. However, if you experience technical defects or service outages that our team cannot resolve within 48 hours, a full refund will be granted upon request. Published sites stay online for as long as Utsyra operates the service.
Custom Domain Registrations: Custom domain purchases (e.g. arjunmeera.in) are registered instantly with ICANN/domain registries on your behalf and cannot be cancelled or refunded once registered.
Refund Processing: Approved refunds are credited back to the original payment method (UPI / Card / Netbanking) within 5 to 7 business days via our payment partner Razorpay.
4. User Content & Acceptable Use
You are solely responsible for the photos, text, and details published on your celebration website. You agree not to upload content that is defamatory, infringing on copyright, hateful, or unlawful. Utsyra reserves the right to unpublish websites or remove guest uploads that violate applicable laws or community safety standards.
5. Service Uptime & Site Lifetime
Published websites are hosted at no additional cost for the lifetime of the service. There are no renewal fees, and you will never be asked to pay again to keep your site online.
Because full-resolution photos and videos remain in your own Google Drive, your originals stay in your possession regardless of your Utsyra account. In the unlikely event that the service is discontinued, we will provide at least 90 days' advance notice along with a full export of your site content.
6. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any legal action or proceeding arising under these Terms shall be brought exclusively in the competent courts of India.
7. Questions & Merchant Support
For general billing inquiries, technical assistance, or merchant support, please reach out to our concierge desk:
Utsyra Concierge • Kryleos Merchant Support
Support Email: concierge@utsyra.com
Company: Kryleos (www.kryleos.com)
8. Grievance Redressal Officer (Consumer Protection Rules, 2020)
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, Utsyra has appointed a designated Grievance Officer to address customer complaints and escalations. Complaints will be acknowledged within 48 hours and resolved within 30 days:
Yassin M
Designation: Grievance Officer, Utsyra
Grievance Desk: grievance@utsyra.com
Direct Phone: +91 7907036511
Entity: Kryleos, Kerala, India
9. Copyright Protection & Takedown Notices (DMCA & IT Rules 2021)
Utsyra respects the intellectual property rights of artists, photographers, and couples. If you believe any photo, design, or material published on a celebration website hosted on our platform infringes upon your copyright, you may submit a formal takedown notice to our designated Copyright & Grievance Desk:
Designated Copyright & DMCA Agent: Yassin M
Organization: Kryleos (operator of Utsyra)
Address: TC 4/1224, Kowdiar, Trivandrum, Kerala 695003, India
Email: copyright@utsyra.com • grievance@utsyra.com
Phone: +91 7907036511
Your notice must include: (a) identification of the copyrighted work claimed to be infringed; (b) the specific URL or slug where the material appears; (c) your contact information; and (d) a statement made under penalty of perjury that you are authorized to act on behalf of the copyright owner. Valid notices will be reviewed and acted upon within 36 hours.